To figure out what the issue is, you’ll need to check your Access Point Name (APN) settings. These are the settings that need to be saved to your phone to use our data and Multimedia Messaging Services (MMS). Typically, when you unlock your phone, join a new network, or get a new phone you may need to update your APN settings to access your data. Find out more about setting up or updating your APN settings with our Data APN Guide.

Please ensure your data roaming is switched on and Wi-Fi is turned off during this process.

When you enable iMessage and FaceTime, your phone will send an automatic validation SMS to a UK +44 number. This validation SMS is required by Apple to confirm that the number you're setting up is yours. As the SMS is sent to an international number an 8c charge is required. Do make sure you have additional credit available on your account.

 To add additional credit to your account just log in to My48 >> My Profile >> Payment Details >> Add Credit. The minimum credit which can be applied is €1.

If you need help, check our iMessage and FaceTime Set-Up Guide for more information.

If your mobile data is working, you should be able to connect your hotspot or tether without any issues. However, if your mobile data is also not working, this Tethering and Hotspot Guide is worth a read.

Tethering and hotspot is a phone feature and not a network service. It’s not something we are able to fix from a network side. You may need to contact your phone manufacturer for it.

Yes, the Multimedia Messaging Service (MMS) isn’t covered within your plan allowance, and you'll need additional credit to use this service. The charge per MMS is 30c. If you don’t fancy topping up additional credit, you can always use third-party messaging apps with your data allowance.

Yes, Premium Rate SMS services are available on 48 for customers with an active plan. For info on rates, please see our Other Rates page . For further details, please read our Premium SMS Community Article

Please double check your email and password are spelt correctly. Still unable to sign in? Choose the ‘Forgot Password’ option at the sign in screen. If your email is registered with us, you’ll get an email to create a new password.

You can order and activate a replacement SIM through your My48 account. Log in to My48 >> My Profile >> Block or Reorder SIM. On clicking this, you'll be displayed with two options.

‘Block SIM and order replacement’ - This will allow you to block your current SIM in the event it’s lost or stolen. It will also allow you to order a new replacement SIM.

‘Just order replacement SIM’ - This option will order you a replacement SIM but keep your current SIM active. 

In either scenario, after your new SIM arrives, head back to the same section. Here you can complete your SIM replacement by entering your new activation code on your SIM Pack.

The Recruit and Reward benefits typically apply as soon as your friend has purchased their first plan. If it doesn’t show immediately, don’t worry. Just give it a couple hours to reflect in your account. Check out our detailed Recruit and Reward Guide on 48 Community for more.

You can do this in two ways. Either move your number while activating your 48 SIM.

Otherwise, put in a request after receiving your new number from us. Simply log in to My48, go to ‘My Profile’, choose the ‘Move Your Number’ option and follow the steps. Check the Move Your Number Guide on 48 Community for more.

Your current network will reject our request to move your number if the details you've entered don’t match their records. For example, if you’ve entered that you have a Prepay account, but you actually have a Bill Pay account with your current network. You'll get an email from us to let you know your number hasn’t moved and to try again. Not sure what account type you have? Check the Move Your Number Guide for more.

To resubmit your request, log in to your My48 >> My Profile >> Move Your Number and start afresh. To avoid getting the same email again it might be best to get onto your current provider and they'll give your exact details so you can get moved over.

If your SIM hasn't arrived and you haven't received a dispatch email, this could mean that your address didn't come through via our online SIM order page. Some addresses that have lengthy characters, may not register properly. This is a technical issue at our end that we are working fast to address. Meanwhile if you can, please try an alternative address and we can send your SIM there. Thank you.